General Terms and Conditions
1. Damaged, Lost or Stolen Property
1.1 Aloha Active is not responsible for any personal property that is damaged, lost, or stolen while in or around the studio. You are solely responsible for your personal belongings and any associated loss or damage.
1.2 You are also solely responsible for any damage caused to Aloha Active members, property, or equipment where such damage results from wilful misconduct and/or negligence.
1.3 Personal items are not permitted inside the studio spaces. Please use the lockers provided.
2. Assumption of Risk and Waiver of Claims
2.1 You acknowledge and accept all risks associated with participation in classes and activities at Aloha Active.
2.2 By attending Aloha Active, you waive all rights to pursue claims, damages, or other remedies against Aloha Active, its owners, instructors, employees, or contractors for any injury, loss, or damage sustained at or near the studio.
2.3 In the event of injury while on Aloha Active premises, you agree not to hold the studio owner and/or instructors liable for any claims, damages, or losses of any kind.
3. Illness and Disclosure of Physical Condition
3.1 You acknowledge and accept full responsibility for your physical health and wellbeing while attending Aloha Active.
3.2 You agree to disclose to Aloha Active any relevant health conditions, injuries, concerns, or medical advice provided by your doctor or other health practitioners prior to participating in any class or activity.
3.3 You further warrant that you will not attend Aloha Active while suffering from any contagious illness, infection, disease, or other condition that may pose a risk to the health, safety, or wellbeing of other members or instructors.
Minimum Age Requirements
4.1 Members must be at least 14 years of age to attend classes. Members aged 14–15 may participate only with a parent or guardian present and subject to instructor approval.
4.2 Participants under the age of 14 are not permitted to attend classes.
4.3 For safety reasons, participants under the age of 16 are not permitted to attend Reformer Pilates or Cycle classes.
4.4 Participants aged 16 years and over may attend classes without parental supervision.
5. Privacy Statement
5.1 Aloha Active is committed to protecting your personal and private information.
5.2 Personal information will only be used for membership management, communication, and operational purposes.
5.3 Please ensure your contact details, including your name, email address, and phone number, remain up to date.
6. Studio Filming and Photography
6.1 Occasionally, Aloha Active may capture photography or video content during classes for internal and external marketing purposes.
6.2 Unless you notify the videographer, photographer, or an Aloha Active team member on the day that you do not wish to appear in content, you consent to the use of your image for promotional and marketing purposes.
7. Studio Closures
7.1 Aloha Active reserves the right to close on public holidays. The studio is always closed on Christmas Day and may also close during other public holiday periods throughout the year.
7.2 Aloha Active also reserves the right to undertake up to five (5) maintenance or studio upgrade closure days per calendar year.
8. Price Changes
8.1 Aloha Active reserves the right to adjust membership pricing up to twice per calendar year.
8.2 A minimum of seven (7) days’ notice will be provided for any price increases relating to memberships, direct debits, or class passes.
9. Class Booking, Late Cancellation and No Show Policy
9.1 This policy applies to all classes at Aloha Active.
9.2 If you are unable to attend a booked class, cancellations must be made through the Aloha Active or Mindbody app at least eight (8) hours prior to the class start time.
9.3 Cancellations cannot be accepted via phone, email, in person, or through social media channels.
9.4 If you are on a waitlist and can no longer attend, you must remove yourself from the waitlist to avoid being charged if added into the class.
9.5 A cancellation made within eight (8) hours of the class start time will be treated as a late cancellation.
9.6 Failure to attend a booked class without cancelling will be treated as a no show. This includes classes you are added into via the waitlist.
9.7 Members must check in before class begins to confirm attendance. Failure to check in may result in a no show fee being applied.
9.8 Fees are as follows:
• No Show Fee: $15
• Late Cancellation Fee: $7.50
9.9 For class pass holders, one class credit will be deducted for each late cancellation or no show.
9.10 Fees will be automatically charged to your nominated payment method.
9.11 Each month, Aloha Active donates $250 from collected late cancellation and no show fees to WomenKind Australia in support of local Noosa women experiencing crisis.
9.12 By booking a class, you acknowledge and agree to this policy.
10. Pregnancy
10.1 If you are pregnant, planning a pregnancy, or have recently given birth, please consult your GP, obstetrician, or another qualified health professional before participating in classes at Aloha Active.
10.2 Please inform your instructor prior to class so appropriate modifications can be recommended where possible.
10.3 Listen to your body and stop immediately if you experience pain, dizziness, shortness of breath, or any unusual symptoms.
10.4 Participation during pregnancy is undertaken at your own risk. By attending classes, you confirm that you have obtained appropriate medical advice and accept responsibility for your own wellbeing.
11. Terms and Conditions
11.1 Aloha Active reserves the right to update the General Terms and Conditions, Class Pass Terms, and Direct Debit Terms and Conditions at any time.
12. Administration
12.1 Account administration is processed during business hours, Monday to Friday, excluding public holidays.
12.2 Please note there is no account administration for:
• Fourteen (14) days during the Christmas/New Year period; and
• Seven (7) days during the Easter holiday period.
Aloha Unlimited Membership
Our direct debit payment is designed to make paying for your practice, easy and affordable.
Direct debit process, terms and conditions:
- You will give us your bank or credit card details and we will deduct a regular membership fee.
- This membership will automatically continue unless you request otherwise.
- Once membership fee is paid it is non-refundable
- All new contracts from 5 December 2023 require a commitment of 12 weeks. You cannot terminate or suspend during this time.
- On the Unlimited Membership you are permitted to a maximum of 3 Reformer Pilates classes per week.
- If your regular payment is not honoured/paid when it is due, that costs Aloha transaction fees. If you are a serial non paying offender, we can charge a fee of $10 for each failed payment – please ensure the correct card / bank account details are provided and there is always sufficient funds in your account.
- We reserve the right to increase the Direct debit price at any time which will apply to new and existing direct debit members.
- We will give a minimum of 14-days notice for any price change.
SUSPENSIONS
If you would like to suspend your membership, we require a minimum of 2 weeks’ notice via email to [email protected].
The minimum suspension period is 14 days, and the maximum is 2 months. Any payments scheduled between the date you request the suspension and the 2-week notice period will be processed with no credit or refud.
If you do not provide a fixed suspension period of 14–90 days, your account will automatically be suspended in 2 weeks’ time for 14 days.
Members are entitled to one free suspension per year. After that, a nominal administration fee of $15 + GST applies for additional suspensions, and $15 + GST for any extension of an existing extra suspension.
A membership cannot be cancelled while on suspension. To cancel, the suspension must first be lifted, and the 4-week notice period will then commence. Standard membership fees apply during the notice period.
TERMINATIONS OF DIRECT DEBIT MEMBERSHIP
If you would like to terminate your direct debit membership, we require a minimum of 4 weeks notice sent via email to [email protected]
Your membership includes a 12-week initial commitment period. This must be completed before a termination request can be processed.
Any scheduled payments that fall within the 4 week notice period will continue to be processed and once paid, these payments are non refundable.
Class Pass Terms and Conditions
- Each class pass has a limited expiry date. The timeframe for the expiry date depends on the type of pass you purchase (please refer to the price list)
- Pausing or extending the expiry date on class passes are not permitted
- There are no refunds on class passes
- A class will be deducted from your pass purchase for a no show or late cancellation
- Local passes are for Sunshine Coast residents only (proof of local residency is required)
- Under 18’s pass is for people under 18 years only
- There are no refunds given for anyone purchasing the wrong pass – either a local pass or under 18’s pass. You will be given the option to change your pass to the correct pass and pay the difference
Pay Upfront Options Terms and Conditions
- There are no refunds
- You can not share this pass type with friends and family
- You cannot “pause” or “suspend”
- Expiry date extensions are not permitted.
- On the Pay Upfront Passes you are permitted to a maximum of 3 Reformer Pilates classes per week.