General Terms and Conditions

  1. Damaged, lost or stolen property
    1. Aloha Active is not responsible for any of your personal property that is damaged, lost or stolen while in or around the studio. You are solely responsible for any damage or loss to your personal property.
    2. You are solely responsible for any damage or loss that you may cause to Aloha Active members, property or equipment if such damage is caused by a wilful act and/or negligence.
    3. Personal items are not to be taken into the studio so please use the lockers provided.
  2. Assumption of risk of injury and waiver of claims
    1. You assume all risk of injury and waive all rights to pursue money damages or any other relief as a result of any injury occurring at or near Aloha Active.
    2. In the event that you are injured while on Aloha Active property you will not hold the studio owner and/or instructors liable. The studio owner and/instructors are free from all claims of any sort of damages.
  1. Illness and disclosure of your physical condition
    1. You assume all responsibility for your physical health.
    2. You agree to disclose to Aloha Active all relevant personal health information prior to class, including your personal concerns or advice from you medical or health practitioners.
    3. You further warrant that you will not attend Aloha Active whilst you are suffering from any infections or contagious illness, disease or other ailment that could harm or be a risk to other members and instructors.
  1. Minimum age
    1. All members must be a minimum of 12 years of age to practice in the studio. All minors under the age of 14 must have a parent or guardian practice and be personally responsible while in class.
    2. Children under the age of 16 may not practice reformer pilates or cycle classes.
  1. Privacy statement
    1. Aloha Active will protect all personal and private information.
    2. All personal information will only be used to manage or communicate with members.
    3. Please keep contact details up to date, including name, email and phone number.
  1. Studio filming and photography
    1. Occasionally we will film videos or photos in class for internal and external marketing purposes.
    2. Unless you otherwise inform the cameraman/videographer or Aloha team member on the day of shooting that you do not want to be filmed, you consent to the use of your images being used for marketing purposes.
  1. Studio closures
    1. Aloha Active reserves the right to shut on public holidays. The studio is always closed on Christmas Day and may at other times of the year close during public holidays.
    2. Aloha Active reserves the right to take up to 5 maintenance/studio upgrade days a year.
  1. Price changes
    1. We reserve the right to increase membership prices twice per year.
    2. We will give you a minimum of 7-days notice for any increase in membership prices, including direct debit payments and class passes.

     

  2. Class Booking Late Cancellation and No Show Policy

    This policy applies to all classes across Aloha Active.

    If you are unable to attend a booked class, cancellations must be made through the Aloha Active or MindBody app at least 8 hours before the class start time. We are unable to accept cancellations by phone, email, in person or via social media. If you are on a waitlist and can no longer attend, please remove yourself to avoid a late fee if added into class.

    Late Cancel and No Show
    A cancellation made within 8 hours of the class start time will be considered a late cancellation. Not attending a booked class without cancelling will be considered a no show. This includes classes you are added into from the waitlist. Members are required to check in before class begins to confirm attendance. Failure to check in will be recorded as a no show.

    Fees

    No show fee: $15
    Late cancel fee: $7.50

    For class pass holders one class will be deducted for each late cancel or no show.

    Fee Processing
    Fees will be applied and automatically charged to your nominated payment method.

    Giving Back
    Every month Aloha Active donates $250 from collected late cancel and no-show fees to local charity WomenKind Australia to support local Noosa women in crisis.

    By booking a class you agree to this policy and help keep spaces fair for everyone

  1. Pregnancy

    1. If you are pregnant, planning a pregnancy, or have recently given birth, please speak with your GP, obstetrician, or other qualified health professional before taking part in classes at Aloha Active.
    2. Let your instructor know before class so we can suggest safe modifications for you.
    3. Listen to your body and stop immediately if you feel pain, dizziness, shortness of breath, or anything unusual.
    4. Participation during pregnancy is at your own risk, and by joining a class you confirm you have sought appropriate medical advice and accept responsibility for your own wellbeing.

    1. Terms & conditions
      1. We reserve the right to update the general, class pass and Direct Debit terms and conditions at any time.
    2. Administration
      1. Account administration will be processed during business hours Monday to Friday (excluding public holidays)
      2. There is no account administration for 14-days over the Christmas/New Year and 7-days over Easter holidays

    Aloha Unlimited Membership

    Our direct debit payment is designed to make paying for your practice, easy and affordable.

    Direct debit process, terms and conditions:

    1. You will give us your bank or credit card details and we will deduct a regular membership fee.
    2. This membership will automatically continue unless you request otherwise.
    3. Once membership fee is paid it is non-refundable
    4. All new contracts from 5 December 2023 require a commitment of 12 weeks. You cannot terminate or suspend during this time.
    5. On the Unlimited Membership you are permitted to a maximum of 3 Reformer Pilates classes per week.
    6. If your regular payment is not honoured/paid when it is due, that costs Aloha transaction fees. If you are a serial non paying offender, we can charge a fee of $10 for each failed payment – please ensure the correct card / bank account details are provided and there is always sufficient funds in your account.
    7. We reserve the right to increase the Direct debit price at any time which will apply to new and existing direct debit members.
    8. We will give a minimum of 14-days notice for any price change.

    SUSPENSIONS

    If you would like to suspend your membership, we require a minimum of 2 weeks’ notice via email to [email protected].

    The minimum suspension period is 14 days, and the maximum is 2 months. Any payments scheduled between the date you request the suspension and the 2-week notice period will be processed with no credit or refud.

    If you do not provide a fixed suspension period of 14–90 days, your account will automatically be suspended in 2 weeks’ time for 14 days.

    Members are entitled to one free suspension per year. After that, a nominal administration fee of $15 + GST applies for additional suspensions, and $15 + GST for any extension of an existing extra suspension.

    A membership cannot be cancelled while on suspension. To cancel, the suspension must first be lifted, and the 4-week notice period will then commence. Standard membership fees apply during the notice period.

    TERMINATIONS OF DIRECT DEBIT MEMBERSHIP

    If you would like to terminate your direct debit membership, we require a minimum of 4 weeks notice sent via email to [email protected]

    Your membership includes a 12-week initial commitment period. This must be completed before a termination request can be processed.

    Any scheduled payments that fall within the 4 week notice period will continue to be processed and once paid, these payments are non refundable.

    Class Pass Terms and Conditions

    1. Each class pass has a limited expiry date. The timeframe for the expiry date depends on the type of pass you purchase (please refer to the price list)
    2. Pausing or extending the expiry date on class passes are not permitted
    3. There are no refunds on class passes
    4. A class will be deducted from your pass purchase for a no show or late cancellation
    5. Local passes are for Sunshine Coast residents only (proof of local residency is required)
    6. Under 18’s pass is for people under 18 years only
    7. There are no refunds given for anyone purchasing the wrong pass – either a local pass or under 18’s pass. You will be given the option to change your pass to the correct pass and pay the difference

    Pay Upfront Options Terms and Conditions

    1. There are no refunds
    2. You can not share this pass type with friends and family
    3. You cannot “pause” or “suspend”
    4. Expiry date extensions are not permitted.
    5. On the Pay Upfront Passes you are permitted to a maximum of 3 Reformer Pilates classes per week.

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