ALOHA UNLIMITED MEMBERSHIP – updated 5th November 2026
1. Membership options and payments
Aloha Active offers the following unlimited membership options:
- 3-month membership: $79 per week.
- 6-month membership: $69 per week.
- 12-month membership: $59 per week.
Each membership has an initial commitment period as stated in your signed agreement. Your agreement will specify your start date, end date of the initial term, payment schedule, total fees and ongoing membership price, if applicable.
Memberships are personal and cannot be shared or transferred. Access is subject to class availability via the mindbody app, booking rules and any stated limits on particular classes.
Ongoing membership: Each membership is an ongoing agreement that continues after the initial commitment period unless cancelled in accordance with your agreement. Aloha Active will provide the required written notice 14 days before the initial term ends or member to provide written notice of 4 weeks to cancel automatic payments.
Membership payments are collected by direct debit using your nominated payment method. Please keep your payment details up to date and ensure sufficient funds are available.
If a payment fails, we may contact you to arrange payment of the outstanding amount. Any additional payment-related fees must be disclosed in your agreement
2. Membership freezes
We understand that you may occasionally need a break from your membership.
- Members may request a membership freeze, with the approved freeze period added to the end of their membership commitment, extending their contract end date by the same amount of time. Freeze requests must be submitted in writing at least 14 days? before the requested start date
- The minimum standard freeze period is fourteen consecutive days and a maximum of 2 months?
- During an approved freeze, membership access and eligible membership payments are paused.
- The approved frozen time is added to the end of the membership commitment, extending the membership end date by the same number of days.
- Payments and access resume when the approved freeze ends.
Additional freezes or extensions are subject to approval. Any applicable fee will be disclosed before the freeze is confirmed.
This policy does not limit any termination, refund or other rights available under applicable law, including rights relating to permanent sickness or physical incapacity.
To request a freeze, email [email protected].
3. Cancellation and termination
All cancellation requests must be submitted in writing to [email protected].
Your signed agreement explains your initial commitment, ongoing membership arrangements, cancellation notice and any applicable termination fee.
After the initial commitment period, a 14-day written notice period will apply where specified in your agreement. Any final payments and the membership end date will be confirmed in writing.
Early termination is subject to the terms of your agreement and applicable law. Nothing in these terms removes your right to terminate an agreement during the cooling-off period, due to permanent sickness or physical incapacity, or in other circumstances where termination rights apply.
4. Class bookings, late cancellations and no-shows
Please cancel classes through the Mindbody app at least eight hours before the scheduled start time.
- Late cancellation: Cancelling less than eight hours before class.
- No-show: Failing to attend a booked class or failing to complete any required check-in.
- Waitlist: If you no longer wish to attend, remove yourself from the waitlist to avoid being allocated a place.
Current charges are:
- Late cancellation: $7.50
- No-show: $15
For class pass holders, one class credit is deducted for each late cancellation or no-show.
Applicable charges will be applied to your nominated payment method where authorised by your agreement and permitted by law.
Aloha Active donates $250 each month to a nominated junior sports club – see community support link on our webpage https://alohactive.com.au/community-support/
5. Class passes and upfront passes
Class passes have an expiry date disclosed at purchase. Passes cannot ordinarily be paused or extended, and unused passes are not refundable except where required by law or the terms of your agreement.
Passes are personal and cannot be shared.
- Local passes are available to eligible Sunshine Coast residents. Proof of residency may be requested.
- Under-18 passes are available to eligible participants under 18 years of age.
- If you purchase the wrong pass, please contact us promptly. We may allow you to change to the correct pass and pay any difference.
- Any Reformer Pilates class limit applying to a pass will be disclosed at purchase.
6. Health, safety and participation
Please tell your instructor about relevant injuries, health conditions or physical limitations before participating. Seek advice from a qualified health professional where appropriate.
Do not attend classes if you have a contagious illness that may put others at risk. Follow instructor directions, studio safety rules and any reasonable modifications recommended for your wellbeing.
Pregnancy and postnatal participation: If you are pregnant, have recently given birth or have related health concerns, seek advice from a qualified health professional and inform your instructor before class. Stop exercising if you experience unusual symptoms or feel unwell.
Nothing in these terms excludes Aloha Active’s legal responsibilities or your rights under Australian Consumer Law.
7. Age requirements
- Participants must be at least 14 years old.
- Participants aged 14–15 require a parent or guardian to be present and instructor approval.
- Participants under 16 cannot attend Reformer Pilates or Cycle classes.
- Participants aged 16 and over may attend without parental supervision, subject to class rules.
A parent or guardian must complete any required consent or membership paperwork for a minor.
8. Personal belongings and property
Aloha Active is not responsible for loss, theft or damage to personal property except where required by law. Ask your instructor should you require personal items stored in the office during your 1 hour session.
Members may be responsible for damage they cause to studio property, equipment or other people through wilful misconduct or negligence, subject to applicable law.
9. Photography and filming
Aloha Active may occasionally photograph or film classes for promotional purposes.
We will seek your consent before using identifiable images or footage of you for marketing. You may decline or withdraw marketing consent without affecting your ordinary membership access.
Please tell a team member if you do not wish to be photographed or filmed.
10. Studio closures and timetable changes
Aloha Active may close on public holidays, Christmas Day is always closed for our instructors to enjoy family time, and may close on other public holidays or during special periods.
We may also schedule up to five maintenance or studio-upgrade closure days per calendar year.
We will communicate planned closures and significant timetable changes in advance where practicable. Your rights relating to services not supplied remain unaffected.
11. Membership price changes
Aloha Active may review prices from time to time. Any price change will be communicated in advance in accordance with your agreement and applicable law. Price changes will not override existing contractual rights.
For eligible existing members on legacy pricing, Aloha Active continues to conduct an annual price increase as per the last four years on the 1st January of each year , including a where permitted by the member’s agreement and subject to the required notice.
12. Privacy and communications
We collect and use personal information to manage memberships, process payments, administer bookings, maintain safety and communicate with you. Information will be handled in accordance with applicable privacy laws and our privacy policy.
Please keep your contact details up to date.
13. Administration and contact
Account administration is generally handled Monday to Friday, excluding public holidays. Processing may take longer during the Christmas/New Year and Easter holiday periods.
For membership questions, freezes, cancellations or account changes, email:
14. Changes to these terms
Aloha Active may update operational policies from time to time. We will notify members of material changes where required.
Changes will not override existing contractual rights or applicable consumer protections.
15. Consumer rights
Nothing in these terms excludes, restricts or modifies rights or guarantees that cannot lawfully be excluded under Australian Consumer Law or applicable Queensland legislation.